Returns & Exchanges
At Lojas Dufins, we strive for your complete satisfaction. If you are not entirely happy with your purchase, our flexible return policy allows you to return or exchange items within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Package
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing